答案句：

　　26-well, that was to do with the quality of the furniture products

　　27-and then…he also had to set up two new warehouses to make distribution

　　28-they started looking at ways to increase their profits…so he recommended they upgrade their software programs.

　　29-customers actually complained…well, some users found it hard to navigate their way around the website…so then the company called in a professional to improve it.

　　30-but I think the company is aiming to publicize their values.

　　无论填空类还是匹配类的流程图，得分关键有三个：

　　1, 提前审题，标注关键词

　　2, 紧跟音频，重点听层次划分过渡词

　　3, 有舍有得，确定已经错过的题目不要过分纠结，导致后面答题受到影响。

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