投诉信

　　Directions:

　　You have recently returned from a trip. However, you were dissatisfied with the service you received at the hotel where you were visiting.

　　Write a letter to the manager of the hotel. Give details of when you stayed, explain why you were unhappy with the service and say what you’d like to be done about it.

　　预测范文

　　Dear Sir or Madam,

　　I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 2nd and 11st April this year.

　　Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every three days. In addition, the food in the restaurant was similarly disappointing. Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.

　　I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill (receipt enclosed). I look forward to a favorable reply at your earliest convenience.

　　Yours sincerely,

　　Li Ming

　　参考译文

　　尊敬的先生或女士：

　　今年4月2日至11日，我假期期间曾住在贵饭店。我写信是为了表达对于贵饭店服务的不满。

　　尽管贵饭店被评为五星级饭店，我发现房间并非每天清理，我的床每三天才整理一次。此外，饭店的食物也同样令人失望。不但价格过高，而且质量很差。因此我被迫外出在当地饭店就餐。

　　我相信您会认真对待我的投诉，并且将来尽力提升服务。我也将感谢您给我的账单以折扣(附上收据)。期待尽快得到您圆满的答复。

　　您真诚的，

　　李明

　　摘自《2020考研英语(一)高分写作考前预测20篇》(王江涛编著，浙江教育出版社)。