In response to the many consumers who have complained of automatic phone shut-offs, Apple has offered to replace the batteries of faulty phones free of charge. However, this compensation has left some consumers unhappy, triggering a new batch of complaints. Apple confirmed the automatic shut-off issue on iPhone 6S units, but the company denies that it is a security issue.

　　针对许多用户投诉iPhone自动关机一事，苹果公司已经提出为故障手机免费换电池。但是这一补偿措施却使得一些消费者不高兴，引发了新一批投诉。苹果之前承认iPhone 6S自动关机一事确有发生，但是该公司否认这是一个安全问题。

　　Nevertheless, the problem has drawn the attention of the China Consumers’ Association and the Shanghai Consumers Council. The two bodies announced on Nov. 17 that Apple promised to replace batteries in broken devices. Apple then officially denied the battery replacement policy, and some iPhone users were told they couldn’t get their device repaired.

　　然而，这个问题已经引起了中消协和上海消费者委员会的注意。这两家机构在11月17日宣布，苹果公司承诺为故障手机更换电池。但是苹果公司随后却正式地拒绝了电池更换政策，一些iPhone用户也被告知说他们的手机不能得到维修。

　　Later, Apple admitted that the problem was only present in iPhone 6S devices that were produced during September and October 2015. Users of these devices are entitled to free battery replacements. However, users of other iPhones are not eligible for the complimentary service.

　　随后，苹果公司承认说，自动关机的问题只出现在2015年9月到10月份生产的iPhone 6S手机上。使用这些手机的用户有权免费更换电池。但是，其他iPhone机主无权获得这一免费服务。

　　Many iPhone users have expressed their dissatisfaction with Apple’s response - both failing to disclose the cause of the problem and also neglecting to extend Applecare insurance on affected phones. Moreover, many iPhone users whose phones were produced outside the designated window now worry about the fate of their devices.

　　许多iPhone机主都表达了对苹果公司回复的不满--既没有披露问题原因，也忽略了要延长受影响手机的Applecare保险期。此外，许多手机不是在那一窗口期内生产的iPhone机主们正在担心自己手机的命运。

（编辑：何莹莹）