7. What were some of your achievements in your last job? 在上一份工作中你有哪些成就?

　　问题分析： 一个颠扑不破的面试哲学是： 在上一份工作中有成就的， 才有可能在新工作中有成就。在回答这个问题的时候， 一般要遵守一个原则： 用事实与数字说话。

　　回答示范1：I was named “Employee of the Year,”for the highest level of accuracy of all 18 bank tellers last year.

　　点评1： 一个言简意赅而又强大的回答： 既说出了所得到的奖励， 而且列出了获奖原因， 同时又告诉面试官自己在18人中是最佳的。

　　回答示范2：I increased sales approximately 100% in three years. Last year I personally sold 1.5 million Yuan worth of services and was ranked number 2 in the entire company among 14 sales reps.

　　点评2： 如果是做销售的同志， 只能用数字来说明自己的业绩。

　　回答示范3：I suggested to my boss that we should create a new type of customer satisfaction survey. This suggestion was applied later and effectively reduced customer complaints.

　　点评3： 对于没有得到过什么奖励的申请人， 一个比较好的办法就是告诉面试官， 自己的一个好建议被老板采纳， 取得了非常不错的效果。

　　8. What were some of the disappointments in your last job? 在上一份工作中你比较失望的地方或者失败是什么?

　　问题分析： 这个问题相当棘手。太真实可能会吓坏面试官， 太虚伪又没法令人相信。比较好的应对方式是， 给对方列举一些非致命的失败， 同时， 这些失败是由于自己所订立的目标比较高。

　　普通回答：Disappointments? There were some. I couldn’t get an A in the annual evaluation. I got B, which was not bad, but certainly not good enough.

　　点评： 这个回答太圆滑， 明显在利用“失败”夸自己向来高标准严要求。面试官最不喜欢这种自作聪明的人。

　　回答示范：I failed to achieve the sales target last year, I sold a million and a half but the target was two million. Our Beijing headquarters is having some problems and can’t provide effective pre-sales support for us. Failing to reach the target is a big disappointment for me.

　　点评： 一个很好的回答， 体现出了一个销售人员对完成任务的强烈的渴望， 同时也顺便带出了自己完不成任务的客观理由。

　　9. How would you evaluate the progress you made in your last job? 你如何来评价自己在上一份工作中的表现?

　　问题分析： 对于在上一份工作中表现平平的申请人， 这个问题简直如芒刺在背， 痛苦啊。但是， 哪怕面壁三天、 掘地三尺也要想出一两个你在上一份工作中的亮点， 否则， 只能在面试时芒刺在背了。

　　回答示范1：I am very proud of the progress I made in my last job. I joined the company as a new hand, but after only a year and a half, I was promoted to team leader. I could achieve such a rapid progress partly because my last job was in a small firm. If I can make the same progress in a large company like GE, I would be prouder.

　　点评1： 回答得非常好， 既吹嘘了自己的迅速成长， 也诚恳地指出自己是个羊群里的骆驼， 在小公司里才能获得如此快速的提升。

　　回答示范2：Well, I would give myself 70% if 100 means full satisfaction. I had some achievements in my last job. For example, I got 80-89% in the annual evaluation last year, which was 60%. The promotion program I organized on Wangfujing Road was highly successful and my client was very pleased. However, the results of several other programs were not quite satisfactory due to some reasons I couldn’t control. Actually that’s why I want to quit.

　　点评2： 这个回答可能更符合多数申请人的实际情况： 有成就， 也有失败。

　　10. What pressures did you have in your last job and how did you manage them?你工作中有什么压力， 你是怎么样应付的?

　　问题分析： 平庸的人往往感受不到压力， 有能力的人往往在工作中遭遇很大的压力， 同时， 他们处理压力的方法也是相当积极有效的。

　　回答示范1：In my current job, most pressure comes from the high sales target. It’s extremely difficult to meet the target because it’s a 30% increase over the sales of last year, and the sales of last year were already quite high. However, I can manage this pressure well because although I can’t meet the sales target, my sales abilities have never been challenged by my boss and others. Six out of seven sales reps can’t meet the target this year and I am actually quite close to it.

　　点评1： 虽然该申请人没有说出具体的应付压力的办法， 但是他告诉面试官他并不受压力所困， 因为自己的能力早已经被公认。这是一个很自信的回答。

　　回答示范2：Well, I have to meet deadlines in my current job. Some projects have a very tight schedule, and even if we do a lot of over time work it’s still hard to meet the deadline. This gives me a lot of pressure. Usually I manage the pressure by communicating honestly with my boss. If he can understand me I feel relaxed.

　　点评2： 非常入情入理的回答。做技术工作的人员通常为了赶项目而熬通宵， 而如果熬通宵也不能如期交付项目的话， 势必会造成心理压力。争取老板的理解， 的确是缓解压力的好办法。

　　回答示范3：There are many emergencies in my current job, you know, customer challenges, unexpected orders. As the customer service officer with the longest experience I am usually put in charge of handling emergencies，you know, like a firefighter. This gives me lots of pressure because I can’t let my boss down. I could handle these pressures well, partly because I’m used to them.

　　点评3： 这是个超级棒的回答， 它变相地告诉面试官， 自己是最资深的客户服务代表， 因此总是被派做“消防队员”， 自然要面临很大压力。而自信， 是对付压力的最好办法。

　　11. Sometimes a work assignment requires frequent travel. How do you feel about the prospect of frequent travel? 有时候工作需要你经常出差， 你怎么看?

　　问题分析： 如果你兴高采烈地说： “哦， 出差是免费旅游的好机会呀!”面试官只能哑然失笑或者苦笑， 因为你太天真了， 对于绝大多数人来说， 出差绝对不是“美差”而是“苦差”。所以， 在这个问题上， 面试官要捕捉的信息点有两个： 第一， 这个家伙成熟了没有?他对于这份职位本身的缺陷有没有心理上的准备?第二， 这个家伙到底会采用什么样的方法， 避免出差损害了自己的身体健康， 并令精神萎靡不振?所以说， 面试官不想听大话和空话， 他要听的是一些实实在在的小措施， 能够让你常出差而不会太辛苦。

　　回答示范1：I traveled a lot in my last job. I traveled almost every week. As far as I know, this job requires travel, but not every week. So it wouldn’t be worse than my last one.

　　点评1： 以事实来回答质疑， 永远是最上策。

　　回答示范2：I am very lucky that I can eat and sleep very well on trips. I’ve never been carsick, and even when sitting on a train I can sleep well. So, I never need to worry about frequent traveling.

　　点评2： 这是个很踏实很中肯的回答。有很多女性在出差的时候神经衰弱， 面有菜色， 凄惨无比， 老板当然希望你能够在出差时吃好、 睡好、 精神好。

　　回答示范3：I don’t worry about frequent travel because my daughter is taken care of by my parents, who are both well-educated scholars. It is not a big deal for them to educate a two-year-old little thing.

　　点评3： 有家庭有小孩的申请人要主动告诉面试官自己是如何处理家庭和工作的关系的。这是一个很博得人好感的回答， 有教授级的老爸老妈来带自己两岁的小家伙， 还有什么后顾之忧呢?

　　12. Most employees and bosses have some disagreements. How did you react to these disagreements in your last job? 很多雇员都和老板有意见相左的时候， 在上一份工作中， 你是如何处理和老板意见不同的情况的?

　　问题分析： 这个问题通常会提给有几年工作经验的申请人。在这个问题上， 面试官希望捕捉的信息点是： 第一， 他是一个有主见的人， 还是一个唯老板之命是从的人?第二， 他是更信任自己的老板， 还是更信任自己?第三， 在真正意见相左的时候， 他是否能够高效地解决问题?

　　回答示范1：My last boss was very democratic. He always listened to our opinions and gave us enough opportunities to defend them. So we never had any trouble communicating with each other when having disagreements.

　　点评1： 这个回答体现了对老板的赞赏。感恩， 是很令人欣赏的一种素质。

　　回答示范2：When I have disagreements with my boss, my first reaction is to double-check my opinions. My boss is an expert and he’s been proven right most of the time. If I do believe I’m right or partially right, I provide my boss with a detailed report listing all facts and numbers to prove my opinion. Because my boss is extremely busy, I need to make the report simple but powerful, to help him make the decision.

　　点评2： 这个回答体现出了该申请人的两个优点： 第一， 在意见不合的情况下， 他首先会信任自己的老板， 检视自己的意见。第二， 他会以事实和详细的数据来支持自己的观点， 帮助工作繁忙的老板做出决策。善哉!

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（责任编辑：何莹莹）