2投诉信

　　你是王玲，两周前你从网上订购一套书虫系列读物(BookwormSeries)昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。

　　要点如下： ①介绍购物情况; ②反映存在问题; ③提出解决方案

　　注意： ① 词数100词左右;

　　②可适当增加细节，使行文连贯;

　　③开头结尾已给出，不计入总词;

　　可能用到的生词：投诉complaint n.

　　优秀满分范文

　　To whom it may concern,

　　I am one of your customers(顾客). I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

　　I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

　　Looking forward to your reply.

　　Sincerely,

　　Wang Ling