职场英语:掌握5大社交技能 制胜职场没问题!
thebalance.com2017-08-02 10:54
What are social skills? Social skills are those we use to interact with other people. Social skills include both verbal skills (the way you speak to other people) and nonverbal skills (your body language, gestures, and eye contact).
社交技能是什么?就是那些我们用来与其他人互动的技能。社交技能包括口头技能(我们与他人交谈的方式)以及非口头技能(你的肢体语言,手势,还有眼神交流)。
Why Employers Value Social Skills
雇主们为何都重视社交技能
Social skills are important soft skills — these are personal qualities related to interacting with others. Almost every job requires social skills.
社交技能是重要的软技能——关乎于与他人打交道的个人特质。几乎每一份工作都需要社交技能。
If you work on a team, you need to be able to get along with others. If you work with clients, you need to be able to listen to their questions and concerns. If you are a manager, you need to be able to motivate employees.
如果你在一个团队里工作,你需要具备与他人友好相处的能力。如果你经常与客户打交道,你就要具备倾听他们的疑惑与问题的能力。如果你是一名管理者,你就要具备激励员工工作的能力。
Even if your job does not involve interacting with other people very much, you still need the social skills to interact with your employer and colleagues.
即使你的工作性质不需要过多与别人打交道,你仍然需要具备与雇主和同事打交道的能力。
Because social skills are so important, almost every employer looks for job candidates with these skills. It is therefore important that you have strong social skills, and that you show these in your resume, cover letter, and interview.
正是因为社交技能是如此的重要,几乎每一个雇主都会招聘具备这些技能的新员工。因此,你具备强大的社交技能是如此的重要,同样可以见之于你在简历,求职信以及面试。
Read below for a list of the top five social skills that employers seek in candidates for employment. Also read below for tips on how to demonstrate that you have social skills throughout your job search.
阅读下文关于雇主招聘新员工时最看重的5大社交技能。同时获取小贴士,学学如何在整个求职过程中展示自己的社交技能。
Top 5 Social Skills
雇主最看重的5大社交技能
1. Empathy
1. 同理心
Empathy is a very important skill. To interact well with others, you need to be able to understand how they are feeling.
具备同理心是相当重要的技能。想要与其他人良好互动,你就要理解对方的感受。
Empathy is especially important when dealing with clients who come to you with questions or problems. You need to express genuine concern for their issues, and help solve them.
在与有问题和意见的客户互动时,同理心的展现就是相当重要的了。你需要表达对他们问题的真诚关注,并帮助解决。
2. Cooperation
2. 合作能力
Cooperation is especially important when you work on a team. You need to be able to work with others to reach a common goal.
当你在一个团队里工作时,合作能力就非常重要了。你需要具备去他人共同达成目标的能力。
However, even if you do not work on a team, cooperation is still important. You need to be able to work alongside colleagues to help achieve the goals of your organization.
然而,即使你不在团队里工作,合作能力依然重要。你需要与同事良好合作帮助公司实现目标。
3. Verbal Communication
3. 口头交流能力
Verbal communication is an extremely important social skill in every job. You need to express yourself using clear language that others can understand. You need to be able to speak in person, on the phone, and via email with others.
口头交流能力对于每一个职业来说都是极其重要的社交技能。你需要使用清晰的语言表达你自己,这样别人才能听得懂。你还需要具备亲自会面交谈的能力,打电话沟通以及电子邮件沟通的能力。
4. Listening
4. 倾听能力
Another important communication skill that helps you interact well with others is listening. You need to be able to listen carefully to what your employer tells you to do, to what your colleagues say in a meeting, and to what your employees ask of you. You need to listen to clients’ concerns, and express that you have listened carefully. People respond well to others when they feel they are being heard.
另外一个重要的沟通技能帮助你与他人友好相处就是倾听能力。你要具备耐心聆听的能力听取雇主的吩咐,同事们在会议的发言,还有你的员工的请求。你需要倾听客户的问题,并表示你已用心留意他们的话。人们总能在自己的发言被他人听取时给予友好反馈。
5. Nonverbal Communication
5. 非言语沟通
While verbal communication is an important skill, so is nonverbal communication. Through your body language, eye contact, and facial expressions, you can express that you are an empathetic person who is listening carefully to others.
虽然口头沟通是重要的一项技能,非言语沟通也一样。从你的肢体语言,眼神交流,面部表情,你都能告诉对方你是一个具备同理心的人,能够细心听取他人的话。
How to Show Your Social Skills During a Job Search
如何在求职过程中展示社交技能
You can demonstrate that you have all of these social skills throughout your job search process.
你可以在整个求职过程中展示自己具备所有的这些社交技能。
Firstly, you can simply use these social skill words in your resume. In the description of your work history, or in your resume summary (if you have one), you might want to use some of these key words.
首先,你可以简单地在简历上提及这些社交技能。在你的工作经验描述里,或者是简历小结(如果有的话),你可能会使用一些关键词。
Secondly, you can use these words in your cover letter. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work.
其次,你可以在求职信里使用关键词。在信件的主体内容,你可以提到一或两个社交技能,然后在阐述工作中的那些技能时给予一个具体的例子。
Thirdly, you can use these skill words in an interview. Make sure you have at least one example for a time you demonstrated each of the top five skills listed here. Of course, each job will require different skills and experiences, so make sure you read the job description carefully, and focus on the skills listed by the employer.
再次,你可以在面试的过程中使用这些技能关键词。要确保你至少有以上这些技能中的一个可以在面试中举例子。当然,每个职位对技能和经验的要求都不太,所以你要确保自己仔细阅读职位描述,然后重点关注雇主所列出来的技能。
Finally, you can also display these social skills throughout your interview. Make sure to use nonverbal communication that conveys your interest in the interview and the job. Speak clearly, and be sure to listen carefully to the questions asked. Simply displaying that you have social skills can show the employer that you have the interpersonal skills needed for the job.
最后,你也可以在整个面试过程中展示这些社交技能。确保你的非言语交流能力能够把你对这次面试和这份工作的兴趣传递到位。清晰表达,并且确保仔细提取对方的提问。简单地展示你具备社交技能,雇主就知道你具备了这份工作所需的人际交往能力。
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